I received an item I no longer want. How do I return it?
Merchandise returns (regardless of reason) need authorization. Any returns due to buyer's remorse must be in the original package in re-sellable condition, returned within 30 days of receipt and are returned at your expense. Credits will be given once received back at the warehouse and determined in good condition. These returns are subject to a 10% re-stocking fee.
We do not accept returns for sale items or gift cards.
Do you offer a guarantee or warranty on your products?
We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with a return authorization number.
In any case, to start a return, or if you have a question, contact us at firstname.lastname@example.org to request a Return Authorization Number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The final interpretation right belongs to us.